Customer Support

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• Purchasing and Accessing Past Performances

  You can purchase PP plans and other Handicapping tools by logging into your DRF.com account and ...

• How Do I Reset My Password?

  If you cannot remember your password, or wish to reset it, you can do so via the link provided on...

• How Do I Find the Supplemental Handicapping Information in the Classic and Formulator PPs?

  You can find the supplemental handicapping information - Closer Look, Analysis, Graded Entries, e...

• How Do I Access The MULTI-TRACK PP Plan I Purchased?

    You can access the multi-track plan via the link below, from our website:   http://www1.drf.com...

• How Do I Contact Customer Support?

    You can also email us directly at CService2@drf.com. 

• How Can I Find A Print Edition of The Daily Racing Form In My Local Area??

  Please click on the link below. Wait for the page to load. You will be asked to put in your local...

• How Do I Update or Add a New Credit Card While Making a New Purchase?

  You can change your credit card before your confirm your purchase as long as you buy the product ...

• How Do I Find And Manage My Account Settings and Membership Information?

  Account Setting Information:   Log into your DRF.com account.     Select "Account Settings&...

• How Do I Download and Print Classic/Program/Easy Form/Harness PPs?

  Classic, Program, Easy Form, Harness, and most PPs other than Formulator may be easily saved as P...

• How Do I Sign Up for DRF Bets From the DRF.com Website?

  You can sign up for DRF Bets from our DRF.com homepage.  Please note that DRF Bets is powered by ...

• How Do I Purchase, Download and Print Beyer on Demand and Lifetime Beyer Reports?

  You can get the most recent Beyer Figure for any horse running in North America (48-72 hours afte...

• How Do I Purchase, Download, and Print Individual Horse PPs?

  Please see the screenshots below, for our Individual Horse PPs Access Guide.   1.   To Purchase...

• Does Daily Racing Form have a Customer Service Center?

  Yes. Our Customer Information Center operates seven days a week. Representatives can be reached v...

• If I forget my password what do I do?

  If you forget your password simply click the Forget Password link on the members login page.   We...

• Contact us

  Please search this site to answer any queries you may have. If your query is not urgent, or you w...

• Where Do I Find Supplemental Handicapping Information and Analysis on the Formulator and Classic PPs?

  You can find supplemental handicapping information, such as the following: Selections Analysis J...

• Why are there two sites?

  DRF Bets and the “Classic” DRF Bets site are completely in sync with each other, and either can b...

• What is different about the new DRF Bets site?

  The new DRF Bets site merges the best handicapping content from DRF.com with the ultimate wagerin...

• How do I get back to the Classic DRF Bets site?

  The “Classic” DRF Bets site is still available here: https://drfbets.xb-online.com/xbo/MWP_Login....

• I can't fund or withdraw via PayPal.

  At the moment, we have three methods of funding available on the current site: Visa, MasterCard a...

• I can't fund via Greendot or MoneyPak.

  At the moment, we have three methods of funding available on the current site: Visa, MasterCard a...

• I can't access My info.

  This feature is only available on the Classic DRF Bets site for now, and can be accessed here: ht...

• Why is the video player so small

  Click on the pop-out icon on the top right corner of the video player. You can size the popped-ou...

• Where do I send feedback on the new site

  Email us at betsfeedback@drf.com. We are constantly reviewing feedback and making changes on the ...

• Where do I find race results

  There is a race results link that shows up in the race info box after races are completed. We wil...

• Where are the replays

  Replays are on the Classic site, and will be added to the current site in a future release.

• Where are the Harness PPs

  Harness PPs are on the Classic site, and will be added to the current site in a future release.

• Where can I purchase PPs?

  Go to the PP Store here: https://bets.drf.com/ppstore/product/classicpp.

• Where can I access my purchased PPs?

  Go to the PP Store here: https://bets.drf.com/ppstore/product/classicpp.

• Where can I set favorite tracks?

  At the moment, the display at the top of the page shows the three "most recent tracks" ...

• Can I look at the horses without all the content showing up below them?

  Yes. Click on the "Basic" view button above the race info box at the top of the screen.

• Where are the changes listed?

  Scratches are shown on the wager pad itself. For jockey changes and other info, those are availab...

• How do I get to Ticketmaker?

  Click here: drfticketmaker.com.

• How do I get to Formulator?

  Click here: Formulator.drf.com.

• Where is my desired denomination for my base bet, and can I make a custom bet amount?

  Scroll up or down on the bet amount dropdown menu. Scroll all the way up to find “other” to submi...

• Where can I find the base amounts for the probables payouts for Daily Doubles and Exactas?

  Those are available in the Classic site for now. They will be added to the current site in an upc...

• Why can't I see all of the bets I have made today on the My Wagers page?

  If those bets were made on the classic DRF Bets site, they will not show up as listed here, but t...

• Where are the Closer Looks?

  Click on the "View Details" link on each horse to view Closer Looks. Note: Not every ra...

• How do I make a key-box wager?

  This is a new feature available on the current version of DRF Bets. Select "Key" or &qu...

• Can I access this site on a mobile device or tablet?

  Yes.  Go to bets.drf.com on your mobile device.  The site is optimized for mobile screens and tab...

• What is a HotStat?

  HotStats are positive trends for a horse that are surfaced by DRF’s proprietary algorithms.

• How do I make a bet?

  Once you have selected your base bet, bet type and horse(s) included in your wager, you will see ...

• Why doesn’t the wager pad clear when I make a bet?

  This is a new feature we are testing for DRF Bets that allows for quicker access to repeating you...

• Why is my video not synced with the races?

  Sometimes the video can fall out of sync. Close the video player and reopen it, or reload the rac...

• Why am I getting “Link Expired” on my video?

  Sometimes the video link will expire after a race goes off. Close the video player by clicking on...

• How do I log out?

  Open the menu on the top right of the browser. Logout is the last option at the bottom.

• On my mobile device, how do I find my account balance?

  On your smartphone, open the menu on the top right. On your tablet, it appears at the top, toward...

• Why do I get a popup to move on from the current race before it’s over?

  This is a new feature we’re currently testing to automatically move you to the next race once the...

• I have an Xpressbet account, can I sign up for DRF Bets?

  Yes you can! Call toll-free to speak to a customer service representative and request to transfer...

• How do I open an account?

  Sign up online in minutes, by clicking here. Customers can also e-mail cservice2@drf.com, if you ...

• How do I deposit money into my account?

  You can deposit money into your DRF Bets account in several ways: Online at https://funding.drf....

• How do I redeem my DRF Plus code?

  Open your email that contains your DRF Plus discount code. Click on the link to open the DRF Pl...

• DRF Bets Handicapping Store

  This link is for the new handicapping store that can be found here (requires login).     What ar...

• DRF Bets Rewards Overview

  The simplest and richest rewards program in racing. In addition to the benefits that you receive...

• Free PPs Based On Earned Wagering Credits!

    This link is for the new handicapping store that can be found here (requires login).     What a...

• For a description of some of what is new, click on the link below!

  https://www.drf.com/interactive-classic    

• Click on the Calendar icon (screenshot below) in the upper left corner to find cards and set favorites.

• How do I print the PPs?

• Formulator: Now With Timeform US Pace Figures!

    Racing's most powerful pace figures are now available in Formulator, for both dirt and turf rac...

• Articles for TFUS Pace Figures in Formulator

  TFUS: New Tool in Formulator Q and A: TimeformUS Pace Figures  

• Click Here For Q & A

    Why isn't my DRF login working? You need to have a full DRF Gaming Account with DRF Bets inclu...

• Earn Credits Towards PPs or Purchase Them Directly From the Handicapping Store!

  This link is for the new handicapping store, which can be found here (requires login). What are...

• What is DRF Plus?

  DRF Plus contains valuable editorial and supplemental handicapping content. It is a tiered subscr...

• How Do I Purchase and Access The DRF Sports Form?

  You can purchase the DRF Sports Form via the link copied below. https://sports.drf.com/sportsform...