Customer Support

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• Accessing From Your Phone

  How do I access DRF mobile past performances? Introducing a new way to access DRF Classic PP's on...

• I have an Xpressbet account, can I sign up for DRF Bets?

  Yes you can! Call toll-free to speak to a customer service representative and request to transfer...

• How do I open an account?

  Sign up online in minutes, by clicking here. Customers can also e-mail cservice2@drf.com, if you ...

• DRF Bets Handicapping Store

  This link is for the new handicapping store that can be found here (requires login).     What ar...

• Why are there two sites?

  DRF Bets and the “Classic” DRF Bets site are completely in sync with each other, and either can b...

• How do I get back to the Classic DRF Bets site?

  The “Classic” DRF Bets site is still available here: https://drfbets.xb-online.com/xbo/MWP_Login....

• I can't access My Info.

  This feature is only available on the Classic DRF Bets site for now, and can be accessed here: ht...

• Why is the video player so small?

  Click on the pop-out icon on the top right corner of the video player. You can size the popped-ou...

• Where do I find race results?

  There is a race results link that shows up in the race info box after races are completed. We wil...

• Where are the replays?

  Replay Center can be accessed under Bet Now.

• Where are the Harness PPs?

  Harness PPs can be accessed using the Bet Now menu using the PP credits tab:

• Where can I purchase PPs?

  Go to the PP Store here: https://bets.drf.com/ppstore/product/classicpp.

• Where can I access my purchased PPs?

  PPs can be accessed using the Bet Now menu using the PP credits tab:  

• Where can I set favorite tracks?

  At the moment, the display at the top of the page shows the three "most recent tracks" you have v...

• Can I look at the horses without all the content showing up below them?

  Yes. Click on the "Basic" view button above the race info box at the top of the screen.

• Where are the changes listed?

  Scratches and jockey changes are shown directly on the wager pad. They are also displayed below t...

• How do I get to Ticketmaker?

  Click here: drfticketmaker.com.

• How do I get to Formulator?

  https://www.drf.com/classic-pp

• Where is my desired denomination for my base bet, and can I make a custom bet amount?

  Scroll up or down on the bet amount dropdown menu. Scroll all the way up to find “other” to submi...

• Where can I find the base amounts for the probables payouts for Daily Doubles and Exactas?

  Those are available in the Classic site for now. They will be added to the current site in an upc...

• Why can't I see all of the bets I have made today on the My Wagers page?

  If those bets were made on the classic DRF Bets site, they will not show up as listed here, but t...

• Where are the Closer Looks?

  Click on the "Handicapping tab" for Closer Looks. Note: Not every race has Closer Looks for each ...

• How do I make a key-box wager?

  Click on the "Key" icon next to the wager type at the bottom of the screen.

• Can I access this site on a mobile device or tablet?

  Yes.  Go to bets.drf.com on your mobile device.  The site is optimized for mobile screens and tab...

• What is a HotStat?

  HotStats are positive trends for a horse that are surfaced by DRF’s proprietary algorithms.

• How do I make a bet?

  Once you have selected your base bet, bet type and horse(s) included in your wager, you will see ...

• Why doesn’t the wager pad clear when I make a bet?

  This is a new feature we are testing for DRF Bets that allows for quicker access to repeating you...

• Why is my video not synced with the races?

  Sometimes the video can fall out of sync. Close the video player and reopen it, or reload the rac...

• Why am I getting “Link Expired” on my video?

  Sometimes the video link will expire after a race goes off. Close the video player by clicking on...

• How do I log out?

  Open the menu on the top right of the browser. Logout is the last option at the bottom.

• On my mobile device, how do I find my account balance?

  To find your DRF Bets account balance on your smartphone, open the menu on the top right. On your...

• How do I deposit money into my account?

  You can deposit money into your DRF Bets account in several ways: Online at https://funding.drf....

• Free PPs Based On Earned Wagering Credits!

    This link is for the new handicapping store that can be found here (requires login).     What a...

• How do I access DRF mobile past performances?

  Introducing a new way to access DRF Classic PP's on the go! There are 3 easy ways to access from ...

• Explore DRF Formulator PPs

  Learn about DRF Formulator PPs          

• For a description of some of what is new, click on the link below!

  https://www.drf.com/interactive-classic    

• Formulator: Now With Timeform US Pace Figures!

    Racing's most powerful pace figures are now available in Formulator, for both dirt and turf rac...

• Articles about TFUS Pace Figures in Formulator

  Do you want to learn more about TFUS Pace Figures?  Check out these handy articles below: TFUS: N...

• Contact us

  Please search this site to answer any queries you may have. If your query is not urgent, or you w...

• Click on the Calendar icon (screenshot below) in the upper left corner to find cards and set favorites.

• Where Do I Find Supplemental Handicapping Information and Analysis on the Formulator and Classic PPs?

  You can find supplemental handicapping information, such as the following: Selections Analysis J...

• How do I print the PPs?

• Does Daily Racing Form have a Customer Service Center?

  Yes. Our Customer Information Center operates seven days a week. Representatives can be reached v...

• If I forget my password what do I do?

  If you forget your password simply click the Forget Password link on the members login page. We h...

• How Do I Reset My Password?

  If you cannot remember your password, or wish to reset it, you can do so via the link provided on...

• How Do I Find the Supplemental Handicapping Information in the Classic and Formulator PPs?

  You can find the supplemental handicapping information - Closer Look, Analysis, Graded Entries, e...

• How Do I Access The MULTI-TRACK PP Plan I Purchased?

  You can access the multi-track plan via the link below, from our website: http://www1.drf.com/Dig...

• How Do I Contact Customer Support?

    You can also email us directly at CService2@drf.com. 

• How Can I Find A Print Edition of The Daily Racing Form In My Local Area?

  Please click on the link below and wait for the page to load. You will be asked to put in your lo...

• How Do I Update or Add a New Credit Card While Making a New Purchase?

  You can change your credit card before your confirm your purchase as long as you buy the product ...

• How Do I Find And Manage My Account Settings and Membership Information?

  Account Setting Information:   Log into your DRF.com account:     Select "Account Settings" unde...

• How Do I Download and Print Classic/Program/Easy Form/Harness PPs?

  Classic, Program, Easy Form, Harness, and most PPs other than Formulator may be easily saved as P...

• How Do I Sign Up for DRF Bets From the DRF.com Website?

  You can sign up for DRF Bets from our DRF.com homepage.  Please note that DRF Bets is powered by ...

• How Do I Access/Buy/Purchase/Download and Print Beyer on Demand and Lifetime Beyer Reports?

  You can get the most recent Beyer Figure for any horse running in North America (48-72 hours afte...

• How Do I Access/Buy/Purchase/Download and Print Individual Horse PPs?

  Please see the screenshots below, for our Individual Horse PPs Access Guide.   1.   To Purchase: ...

• What is DRF Plus Pro?

  DRF Plus Pro contains valuable supplemental handicapping content that can be used as a stand alon...

• Earn Credits Towards PPs or Purchase Them Directly From the Handicapping Store!

  This link is for the new handicapping store, which can be found here (requires login). What are...